General Terms and Conditions of Sale
PREAMBLE
These general terms and conditions of sale, hereinafter referred to as the "General Conditions", govern the terms of distance selling between any user of the www.23maiparis.com website wishing to make a purchase on the www.23maiparis.com website (hereinafter referred to as "the user") and the company ELG PARIS, whose registered office is located at 21 rue Spontini, 75116 Paris, FRANCE (hereinafter referred to as "ELG PARIS"). The company can be contacted by email by clicking on the contact form accessible via the website's homepage.
OBJECT
ELG PARIS's main activity is the distance selling of children's goods on the website WWW.23MAIPARIS.COM. These general terms and conditions are the only ones applicable and replace all other conditions, unless there is a prior, express, and written agreement to the contrary. ELG PARIS may modify some of these provisions at any time. These modifications take effect as soon as they are published online and will apply to orders placed after this publication. ELG PARIS considers that by validating their order, the user has duly read and accepts these conditions without reservation.
PRODUCTS AND COMPLIANCE
The Products offered for sale are presented on the www.23maiparis.com website using descriptive sheets and photos with the greatest possible accuracy, but in some cases cannot ensure a perfect similarity with the product offered for sale, particularly regarding colors which may appear differently depending on the quality of the photograph or the color calibration on the screen. Consequently, these differences cannot in any case be interpreted as defects of conformity, lead to the cancellation of the sale, or incur the liability of ELG PARIS.
The essential characteristics of the goods, services, and their respective prices are made available to the user on www.23maiparis.com. The user certifies having received details of delivery costs, as well as the terms of payment, delivery, and contract execution. ELG PARIS undertakes to fulfill the user's order only within the limits of available product stock. Otherwise, ELG PARIS undertakes to inform the Customer.
Some of our gift sets include accessories to complete the outfit. However, if an accessory (priced under 15€) is out of stock, we will replace it with another of equivalent value.
PERSONALIZATION
ELG PARIS offers users the opportunity to personalize their products with embroidery on the website www.23maiparis.com.
It is the user's responsibility to accurately enter the chosen text and to check the details to be embroidered when placing the order.
ELG PARIS will embroider the text on the products exactly as it appears on the order form.
Any personalized or embroidered items cannot be returned or refunded. Subscriptions also cannot be returned or refunded.
Any order error caused by the customer will not be returned or exchanged.
If, at the time of ordering, the customer forgot to specify a customization, or if the customization process takes too long, we will proceed to change the customization as indicated on the website.
Embroidered and/or personalized orders have a production time of approximately 7 business days, but this may take longer if our workshop is experiencing a heavy workload.
PRICE
All prices listed on the website include all taxes. Product prices are listed in euros. ELG PARIS reserves the right to modify its prices without notice, and the prices charged to the customer correspond to those displayed on the website at the time of the order. Customs duties, local taxes, import duties, or state taxes may be applicable in certain cases and/or certain countries.
These duties and fees are not the responsibility of ELG PARIS. They shall be borne by the user and are the user’s responsibility (declarations, payment to the relevant authorities, etc.). ELG PARIS therefore encourages the user to inquire about these matters with the relevant local authorities.
The goods remain the full property of ELG PARIS until receipt of the total amount due paid by the user.
The prices indicated include order processing fees. The shipping and delivery costs applied are those indicated on the website at the time of the order.
PAYMENT
Customers can pay on the website www.23maiparis.com using a credit card (CB, Visa, AMEX, Mastercard) via the secure Stripe payment platform or through PayPal.
ELG PARIS entrusts the security of its transactions to the provider Stripe. Payment is secured through our partner Stripe's online payment system. Bank details are transmitted over the Internet only in encrypted form, meaning they are coded to be completely unreadable and are therefore never stored by ELG PARIS.
The user confirms that he or she is the legal cardholder of the card to be charged and that he or she is legally entitled to use it.
In the event of an error or if the card cannot be charged, the sale is immediately terminated by operation of law and the order is canceled.
ELG PARIS offers the option to pay in installments via the Alma platform; any issues related to this platform must be resolved directly between the customer and Alma.
DELIVERY METHODS
ELG PARIS ships its products within France and throughout Europe. Orders are processed within 48 hours, and delivery typically takes about 5 business days (unless otherwise stated on the website). Delivery times may be longer in special circumstances related to your order, such as embroidered or personalized items, pre-ordered products, or potential stock shortages. The risk of lost or stolen packages is the responsibility of the buyer once the products have left the ELG PARIS premises, and a tracking number will be provided to the customer.
The delivery times listed on the website are estimates based on average processing and delivery times. To ensure these times are met, the customer must ensure that they have provided accurate and complete information regarding the delivery address. ELG PARIS cannot be held liable for any consequences resulting from a delivery delay that is not its fault, or if information was missing. ELG PARIS is also not responsible for the misconduct of logistics companies, which are external to our company.
If the company ships the wrong items, it is required to reship the correct item or issue a store credit on the website for the purchase price of the item. No refund will be issued until the customer has received the items.
If the delivery time is unusually long (maximum 15 business days after the package is shipped), the customer must contact ELG PARIS customer service as soon as possible at bonjour@23maiparis.com so that an investigation can be initiated with the carrier and appropriate action taken in the event of a lost package. We must follow our logistics provider’s procedure in order to subsequently refund you or reship your order. The maximum duration of the procedure is 45 days.
Every internet user is required to check the condition of the merchandise's packaging and its contents upon delivery of their order. In case of a claim regarding any defects or signs of product deterioration (missing product, damaged package, broken products, etc.), the internet user must note their observations on the delivery slip at the time of delivery, and then confirm them first by email with supporting photos to customer service at the following email address: bonjour@23maiparis.com
This also applies to the proper functioning of the T-shirt fasteners. We offer a 30-day warranty; after this period, defective items will not be exchanged or refunded.
Please carefully check your delivery information before confirming your order. Once your order has been confirmed, our logistics system does not allow us to make any changes (address, products, size, quantity, or delivery method).
Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to track each stage of the delivery.
IMPORTANT! In the event of an incorrect or incomplete address, missing phone number, or any other information that prevents the package from being delivered, it will be returned to us. The customer will be responsible for the costs of returning and resending the package.
This rule also applies to any package shipped to a pickup point and not collected within the time frame specified by the carrier.
If the package is returned to our warehouse, return and reshipping fees will apply; if you choose a refund, return fees will apply.
RETURNS AND REFUNDS
If the customer is not fully satisfied with the items ordered, in accordance with Article L. 121-20 of the French Consumer Code, “the consumer has a period of fourteen calendar days to exercise their right of withdrawal without having to provide a reason or pay any penalties, except, where applicable, for return shipping costs.” Return shipping costs are €4 per order and will be deducted from the final refund amount.
"The period referred to in the preceding paragraph begins on the date of receipt of the goods or on the date of acceptance of the offer for the provision of services."
We would like to inform our customers that, in accordance with Article L. 121-20-2 of the French Consumer Code, this right of withdrawal does not apply to any embroidered or personalized items.
To initiate a return, the user must first contact ELG PARIS at bonjour@23maiparis.com, specifying the reason for the return and their order number.
The customer must keep the proof of shipment provided by the postal service until the order has been refunded. If the package is lost, no refund will be issued.
We reserve the right to cancel customer orders without providing a reason or justification on the part of the company.
PERSONAL DATA PROTECTION
In accordance with the French Data Protection Act of January 6, 1978, you have the right to query, access, modify, oppose, and rectify any personal data concerning you.
All information in the user's account is used solely in the context of the commercial relationship with ELG PARIS.
This information is never shared with third parties or resold. Finally, the user's banking information is never in the possession of ELG PARIS.
INTELLECTUAL PROPERTY
The use of the website www.23maiparis.com is strictly reserved for personal use. All brands, texts, comments, works, illustrations, and images, whether visual or audio, including the underlying technology on the www.23maiparis.com website, are protected by copyright, trademarks, patents, and image rights. They are the full and exclusive property of ELG PARIS or its partners. Any reproduction or representation, in whole or in part, constitutes an infringement that may incur the civil and criminal liability of its author.
DISPUTE RESOLUTION
These general terms and conditions are subject to French law. Any dispute must first be subject to an attempt at amicable settlement.
In the absence of an amicable settlement, jurisdiction is assigned to the French courts, notwithstanding multiple defendants or the introduction of third parties.
