Refund policy
Right of withdrawal
In accordance with article L.121-20 of the French Consumer Code, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to justify your decision or pay any penalties (excluding return costs).
This right does not apply to personalized items, in accordance with article L.121-20-2 of the French Consumer Code.
📦 Tracking & Delivery times
Please carefully review your shipping information before submitting your order. Once your order is confirmed, our logistics system does not allow us to make any changes (address, products, size, quantity, or shipping method).
Once your order has been shipped, you will receive aconfirmation emailcontainingyourtracking number, allowing you to track every step of the delivery process.
IMPORTANT! Ifthe address isincorrect or incomplete, if there is no phone number, or if any other information prevents the package from being delivered properly, it will be returned to us. The customer will be responsible for the costs of return shipping and reshipment.
This rule also applies to any package shipped to a pickup point and not collected within the time frame specified by the carrier.
If the package is returned to our warehouse, return and reshipping fees will apply; if you choose a refund, return fees will apply.
🔁 Returns & Exchanges
❌Non-refundable items:
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All purchases ofembroidered products,whetherpersonalized or not, arefinal:no returns or exchanges.
✅Refundable products:
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Unprinted or unembroidered itemsmaybereturned within 14 calendar days of the delivery date. The customer is responsible for return shipping costs. A €4 return processing fee will be deducted from the refund. If the order was paid for using a store credit or gift card, the refund will be issued solely in the form of store credit.
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Items must be returned directly to our warehouse. Nodeliveries to pickup points will be accepted.
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Items must :
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Unwashed
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Havetheir original labels and packaging
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✅ Quality guarantee - 30 days:
We take the utmost care in crafting our garments. Each item comes with a30-day warranty from the date of receipt,coveringany manufacturing defects.
After this period, no exchanges or replacements will be possible, even in the event of a defect.
We therefore encourage you toinspect and test your items upon receipt—includingchecking that the zippers work properly—even if you do not plan to use them right away, to ensure they are in perfect working order within the warranty period.
Wear and tear resulting from use or washing does not constitute a manufacturing defect.
ℹ️ No exchanges are offered.
For any return requests, pleasecontact customer servicebeforeshipping:
📩 bonjour@23maiparis.com