After confirming your order, you will receive a confirmation email with your order number and all the details of your cart. You can also view this summary in your customer account, under the "My Orders" tab.

If you don't receive an email after payment or if your order doesn't appear in your account, please contact us using the support chat bubble.

For any modification or cancellation request, please contact us by email.

We very rarely have the option to modify or cancel an order once the items are available.

🚀 If all items in your order are available in the warehouse, orders are prepared almost immediately, making it nearly impossible to intercept them before they are shipped.

🙅‍♀️ You can then refuse delivery of your package (or not pick it up) so that it is returned to us, and contact us by email or via the support bubble.

🔙 Otherwise, you can still make a return by completing the return form once you have received your items.

Some items may be available for pre-order. You will find a note saying "Shipping from (DATE)" on the relevant product pages. This date is an estimated shipping date.

🛒 When will my pre-order item be delivered?

The date announced on the product page is the departure date from our warehouse; you will need to add the usual delivery times of the selected carrier.

🛍️ I ordered several items, including a pre-order item.

If you order several items, some available and some not, at the same time, we will wait to receive all ordered items before shipping your package. 

⏳ I would like to receive items already available before a pre-ordered item arrives.

If you haven't confirmed your order yet, we recommend placing several separate orders.

If you have already confirmed your order, please contact us via the support chat. Additional shipping fees for a second package may be requested.

❌ I wish to modify or cancel my pre-order.

You can, of course, cancel or modify your information at any time, as long as your order has not yet been prepared. Simply send us a message via the support bubble at the bottom of the site with the relevant order number.

Please note, if your order has already been prepared, it will not be possible to modify it.

🥺 What happens if the size isn't right?

Our return conditions remain the same: you will have 14 days from the receipt of your order to return the item if it is not suitable, as long as it is new. You will have the option to choose a size exchange (subject to stock availability), a refund, or a store credit.

Whether your item is made of 100% cotton, wool, or viscose, we recommend you take the utmost care of them.

Let's take the example of cotton thread, which is a natural fiber extremely sensitive to heat, humidity, and temperature changes. If care instructions are not followed, the material may shrink due to the retraction of cotton fibers.

Our recommendations:

Wash your 23 Mai Paris items inside out. This helps protect the flocking or other prints.

Air dry garments, either flat or on a clothes rack. Tumble drying is not recommended.

Little tips that can make a difference:

While your garment is still slightly damp, use a steam iron or steamer to iron it inside out, gently stretching the body and sleeves with an up-and-down motion. Combining heat and humidity will restore flexibility to your items.

Soak the garment overnight in lukewarm water with a mild baby shampoo - rinse and gently wring out with a towel, then gently stretch the item little by little before laying it flat to dry. This will help relax the fibers and stretch your items.

Please note: These tips can be used freely, & not only on your 23 Mai Paris items.

Regarding potential stains (milk, food, deodorant, etc.), feel free to use ox gall soap, available in organic stores, and/or sodium percarbonate, which can sometimes work wonders.

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Regarding potential stains (milk, food, deodorant, etc.), feel free to use ox gall soap, available in organic stores, and/or sodium percarbonate, which can sometimes work wonders.

Wear

Despite all the care we take during manufacturing and the quality of the materials, normal wear and tear may appear over time, as these garments are used more frequently and intensely than others.

Find more tips on the Care and Maintenance page of our website ❤️

As soon as you receive your order, we invite you to check all items received and to report any anomaly as soon as possible via the support bubble, attaching a few photos of the item and its label.

If an item with a defect has already been worn, washed, or purchased several months ago, we cannot guarantee an exchange or refund.

However, we remain available to find a solution together!

📦  Preparation and shipping

Orders placed on our site before 12 PM are shipped the same day*.

After 12 PM, and on weekends and public holidays, they will be shipped on the next business day.

*During new collection launches, restocks, or promotions, preparation and shipping times may be slightly extended. 

Our teams are doing everything they can to deliver to you as quickly as possible! ✨

🚧 Your order will only be shipped once all ordered products are available. 🚧

If a shipping date is indicated for any of the products in your order, your entire order cannot be shipped before that date. You can find this information on the product page and in your order summary.

🚚  Shipping costs and delivery times

Delivery fees may be waived depending on your loyalty level; please ensure you are logged into your customer account.

🚧 Shipping to French overseas territories and outside the EU 🚧

For any order delivered outside the European Union or to the French Overseas Departments and Territories, you will not pay VAT; the carrier may require customs fees to deliver your package - the delivery time may be extended due to customs processing.

💌 By email 

As soon as your order has left our warehouse, you will receive a shipment confirmation e-mail with your tracking number.

👤 From your customer account

Once your order has been shipped, your tracking number will also appear in your customer account, under the "My Orders" tab. You can track the status of your delivery from your account or from the carrier's website using your tracking number.

If your Cart meets a minimum purchase requirement or your loyalty level qualifies you for free delivery, our system will automatically apply a discount to the shipping fees in your Cart.

If this is not the case, please check that you are logged into your customer account, or try logging out and then logging back in.

If it still doesn't work, please place your order and then contact us via the support chat. If justified, we will refund any delivery fees you paid.

"🇪🇺 Metropolitan France & European Union"

For all orders destined for mainland France and the European Union, taxes are included in the total amount of your order.

"🇫🇷 French Overseas Departments and Territories"

For all orders destined for the French Overseas Departments and Territories, taxes are not included in the total amount of your order. You therefore pay for items tax-free, and the carrier may require payment of dock dues upon delivery.

"🌍 The Rest of the World"

For any order delivered outside the European Union, taxes are not included in the total amount of your order. You therefore pay for items tax-free, and the carrier may require payment of taxes and customs fees upon delivery. Unfortunately, we are unable to determine the amount in advance.

We remain available to assist you if you need further information, especially regarding customs service requests.

For more information on this topic, visit the government website.

Damaged or empty package, or missing item

If the package appears damaged or empty, please refuse it and note your concerns upon delivery. Feel free to take photos of the package's condition, its shipping label, and its contents, then contact us via the support chat.

Package marked as delivered but not received

In case of absence, the package may be left in a safe place (with a concierge, neighbor, or in a garden) or at a relay point. If the location is not specified, please contact us via the support chat.

Package returned to sender

If the address is incomplete or if you do not collect your package from the relay point, it will be returned to us. Please contact us via the support chat.

Package delivered to a different pick-up point

If the chosen pick-up point is no longer available, your package may be delivered to a different one. Unfortunately, we cannot change the delivery location. If you are unable to collect it, the package will automatically be returned to us.

💳 We offer the following payment methods:

• CB, Visa, Mastercard via Payplug
• APPLE PAY express
• ALMA in 2, 3, and 4 interest-free installments or deferred payment (D+15)

🎁 If you wish to use a discount code or a gift card in your Cart, simply enter the code received by email in the small box provided for this purpose in the Cart.

👤 Account

When using Apple Pay as the payment method, the default email address for your order will be the one associated with your Apple account.

For the order to still be associated with your 23 Mai Paris account, simply go to the "Contact" tab from the Apple Pay pop-up and change the email address to match your 23 Mai Paris ID.

📦 Delivery method

Next, don't forget to add your preferred delivery method at the bottom of the pop-up; you may need to scroll down to see the "Delivery Method" tab.

If you don't select another delivery method, you'll be delivered by default via Mondial Relay. You'll then need to choose your pick-up point from the order confirmation email by clicking "View order". 

🤷‍♀️ What is Alma?

Alma is a secure payment platform that offers you new payment options*. This payment method is available for purchases of 80€ or more, and you can choose to pay in 2, 3, or 4 interest-free installments or deferred payment at D+15.

*Offer available only for Metropolitan France, Belgium, Spain, and Italy. By choosing this payment method, you accept ALMA's general customer terms and conditions, as well as the specific terms and conditions of 23 Mai Paris.

⚙️ How does it work? 

Select Alma from your Cart and enter your bank details on the platform. Then, a confirmation email will be sent to you with your payment schedule and details. You will also be notified before each direct debit.

🔙  How do I get my refund after a return?

If the 'amount remaining to pay' is higher than the refund amount, the refund will be deducted from your upcoming payments. You will receive an updated payment schedule. Otherwise, Alma will process the refund to your card as usual.

Find more detailed information in the Alma FAQ. 

You have 14 days to return an item if it does not suit you, starting from the date of receipt of the ordered products.

Before any return, please first ensure you meet the following conditions:

The item is in its original condition, with tags attached. 

It has not been washed or worn (except for trying it on).

We reserve the right to refuse any return that does not meet these conditions.

If your item has been washed, is stained (makeup, deodorant, sweat marks, etc.), or has a strong odor (perfume, cooking, etc.), it will be returned to you.

🪡 Personalized items

⚠️ These return conditions do not apply to a personalized item. ⚠️

Any item customized at the time of order cannot be returned.

Step 1: 🔎 Submit a return request

After verifying that your item meets our return conditions, simply complete our online return form. You can also find it in your customer account, under the "My Orders" tab, then "Make a return".

If you wish to return multiple items and make different choices (e.g., a refund for one item + an exchange for another), you will need to submit multiple return requests. You can place all items in the same package.

- Size exchange - We will send you the requested item (subject to stock availability).

- 10% extra credit - We will send you a credit note by email for the value of the purchased item + 10%.

- Refunds - We will refund you on the payment method(s) used.
Find out more about refunds.

Step 2: 📦 Send your package

Follow all the steps to send your package back to us. 

Step 3: ⛱️ Return processing

After you've sent your package, we'll take care of everything! We process your returns within a maximum of 14 days after receiving your package.

You will receive an email with your refund, credit note or 

Some return reasons require customer service intervention. 

In the following cases, please contact us by email at bonjour@23maiparis.com indicating the items concerned by the return:

- You received a wrong item or it arrived damaged
- You live outside the EU or in French overseas territories

📦 Prepare your package

After confirming your choices, simply slip your delivery note inside the package. Don't have it anymore? Write your full name and order number on a blank piece of paper.

Good to know : You can include multiple orders in the same package; simply insert the different delivery notes received, and don't forget to submit your return requests for each order.

Free items in your Cart: In case of a refund request, free items - automatically added to your Cart - must also be returned if your order no longer meets the offer conditions.

📮 Send your package

Return shipping costs are your responsibility. Here is our warehouse address to include on the package:

Birthday codes will apply to other non-returned items if the order still meets the conditions. 

In case of a full return of the order, we will send you a new code. 

Non-personal codes will not be refunded.

If you used a gift card during payment, it will be re-credited. You can use it again.

If the card you used for your order has expired or you have cancelled it, don't worry.

Refunds are linked to your bank account. 
Your bank therefore automatically takes the necessary steps to ensure that all payments and refunds are correctly processed to your bank account.

The refund amount will be deducted from your next payment installments.
If the amount to be refunded is greater than the "remaining balance", the difference will be credited to your bank account.

Write a clear and concise answer to guide your customers.

Write a clear and concise answer to guide your customers.

Write a clear and concise answer to guide your customers.