Delivery & returns

📦 Tracking & Delivery times

Once your order has been dispatched, you will receive a confirmation email containing your tracking number, enabling you to follow each stage of delivery.

Shipping time :

• Non-embroidered or non-printed products: dispatched within 24 hours.

• Embroidered products: dispatched within 7 working days.

👉 If your order contains both embroidered and non-embroidered/printed products, shipment will be made in several packages.

🚚 Delivery Zones & Rates

🇫🇷 Metropolitan France

• Free delivery from 200€ purchase.

• Standard delivery (DPD): from €6.20 depending on weight.

🇧🇪 🇩🇪 Belgium & Germany

• Free delivery on orders over €250.

• Standard delivery (GLS Flex Delivery): from €7.20.

🇨🇭 Switzerland

• Free delivery on orders over €250.

• Standard delivery (Colissimo): from €13.50 depending on weight.

🇬🇧 United Kingdom

• Free delivery on orders over €250.

• Standard delivery (Colissimo): from €17.90 depending on weight.

🇪🇺 Rest of Europe

• Free delivery on orders over €250.

• Standard delivery (GLS Flex Delivery): charges calculated at shipping stage.

🌍 International (outside Europe)

• Free delivery on orders over €250.

• Standard delivery (Colissimo): costs calculated at shipping stage.

🇷🇪🇬🇵 DOM (French overseas departments)

• Free delivery on orders over €250.

• Standard delivery (Colissimo): from €13.50 depending on weight.

🔁 Returns & Exchanges

❌ Non-refundable products :

• All embroidered products are final: no returns or exchanges.

✅ Reimbursable products :

• Printed or non-embroidered products can be returned within 14 days, at the customer's expense.

• Items must :

  • Be unwashed

  • Have their original labels

ℹ️ No exchanges are offered.

For all return requests, please contact customer service before shipping:
📩 bonjour@23maiparis.com